Privacy Policy
How we collect, use, and protect your personal information.
Last updated: June 2026
Introduction
jade-grove is committed to protecting your privacy and ensuring your personal data is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and services.
By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
We may collect and process the following categories of personal information:
- Contact Information: Name, email address, postal address, and other details you provide when contacting us or requesting services.
- Enquiry Details: Information about your property, management requirements, and service preferences submitted through our forms.
- Technical Data: IP address, browser type, operating system, and browsing behaviour collected automatically when you visit our website.
- Communication Records: Correspondence between you and our team, including emails and form submissions.
How We Use Your Information
We use your personal information for the following purposes:
- Responding to your enquiries and providing information about our services
- Processing service requests and managing client relationships
- Improving our website functionality and user experience
- Complying with legal obligations and regulatory requirements
- Sending relevant updates about our services (with your consent)
Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- Consent: Where you have given explicit consent for specific processing activities
- Contractual Necessity: Where processing is necessary for the performance of a contract with you
- Legal Obligation: Where we are required to process data to comply with legal requirements
- Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights
Data Sharing
We do not sell your personal information to third parties. We may share your data with:
- Service providers who assist with website hosting, analytics, and business operations
- Professional advisers including legal, accounting, and insurance providers
- Regulatory authorities when required by law
All third parties are required to maintain appropriate security measures and process your data only for specified purposes.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and the purpose of processing.
Your Rights
Under data protection laws, you have the following rights:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your personal data in certain circumstances
- Restriction: Request limitation of processing in certain circumstances
- Portability: Request transfer of your data to another organisation
- Objection: Object to processing based on legitimate interests
To exercise any of these rights, please contact us using the details provided below.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.
International Transfers
Your personal data may be transferred to and processed in countries outside the United Kingdom. Where such transfers occur, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date. We encourage you to review this policy regularly.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
jade-grove
47 Kingsway Gardens
London, EC2A 4NR
United Kingdom
Email: [email protected]